Refunds
As there can be several reasons for a club to do a refund, we have created a flexible solution that will cover all situations.
As of now you can only do refunds on payments done in the course registration feature.
There is no transaction fee on a refund.
When creating a refund you can go to course registrations and click the three dots on the right for the member/members you want to refund. You can choose to refund one or bulk refund several members at the same time.
When marking the members you get two choices - cancellation or refund.
If you choose to refund or cancel a registration you will get options on what you want to do, either cancel a refunded registration or refund a cancelled one.
When chosing refund you get three options.
- Refund the whole amount. This means that the clubs will loose the transaction fee.
Australia: 5% + $0.50
Canada: 5% + $0.50
Ireland: 2.5% + €0.20
United Kingdom: 2.5% + £0.20
USA: 5% + $0.50 - Refund the amount without the transaction fee. This means that the guardians/ members will loose the trancation fee.
- Refund a chosen amount - for example if you are only refunding one out of three days. (This option is currently not avaiable if you do a bulk refund)
We recommend that you update your terms and conditions to notify them about the transaction fee if you choose the option that a guardian/member will not be refunded the transaction fee.
The guardians/ members will receive the money on the same card they used when registering. It can take up to 5 -10 days before they recieve the money.
Each club has a credit limit. The amount that is used on refunds will be deducted from the clubs next payout. The reports will be equivalent.
Hver klubb har automatisk kredittgrense på en viss sum basert på hvilken currency de bruker som de kan bruke
If the limit is reached you will need to request a higher limit. You can see how you can do this here.
Below is an overview over the different credit limits.
Australia: AUD 1 500
Canada: CAD 1000
Ireland: EUR 1000
United Kingdom: GBP 1000
USA: USD 1000
If a club has not received any payouts within three months, Spond will invoice you for the credit you have used on refunds.