Groupadmin gets the message "no groups to share"
The groupadmin can try to open the sharing link in another browser and then log in with the username / password used by group admin to log in to the app.
How do I import my Spond groups?
When you’ve set up your basic elements, like club administrators, member fields and group roles, you are ready to import your Spond groups. Importing a group When you import a group into Spond Club,…
Missing some groups when importing?
In the list you will find all Spond groups ready for import. If you miss one or more groups, it may be because other Spond users own that group. Then you have to send an invitation to the person: Cop…
Once imported Spond groups, will the old groups be deleted?
No, they will not be deleted, they are now linked to the club so you see the members of the group. Group admins manages the groups as they have done before the import.
I get an error on the telephone numbers when uploading the Excel file
If you paste values with '+' in front, Excel will interpret it as attempting a formula if the cell format is set to Number / Number. The solution is to make sure that this column has Text set as cell…
Error message on column "role1" when uploading Excel template
This can remain empty as long as you have not added a group. If you have added a ‘member’ to this column without any group, you will also get an error message. If you only import "regular" members in…
I can't add members to a group
This may be because you are trying to save the member in a department. In that case, you won’t be able to save you changes. You will be able to tell because the display will should a list or groups o…
What do I do if Im not an admin of a group I want to import?
You can import you groups by going to ‘Departments and groups’ and then ‘import group’. If you are not a group admin, there is a link there to send to your group admins to access their groups.