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Spond app vs. Spond Club

What is the difference between the Spond app and Spond Club?

Spond offers two integrated platforms: The Spond app (for groups and teams) & Spond Club: A complete & free membership management system, including communication & payment. The Spond app would be use…

Updated 2 years ago by Victoria Surman

If a new member is added to a group, will the group admin be notified?

Yes, a group administrator who have permission to manage members will be notified in app (or by email if they do not have the app) if a club admin from Spond Club adds a new member to their group. Th…

Updated 2 years ago by Victoria Surman

I have no groups to import, but I am a group manager.

You need to be a group manager to be able to import groups. Go to "me" in the app to see what e-mail you are registered with. It might be that this is a different email to the one you are registered…

Updated 2 years ago by Victoria Surman

Will members be effected when I import groups?

When importing Spond-groups they will be tied up to Spond Club. Members will not notice anything when using Spond, but group admins might get their access rights changed, depending on what ther new r…

Updated 3 years ago by Victoria Surman

What happens if I delete a group?

If you delete a group, it will also be deleted in the Spond app. This includes all historical events, posts etc. Members in the club will no longer be in the group, but they will still remain in Spon…

Updated 3 years ago by Victoria Surman

Why don't I see the imported groups when I use the Spond app?

When you are using the Spond app, you do so as a private person not an admin, which means you only get access to the groups you are a member of.

Updated 3 years ago by Victoria Surman

Will members that are removed from a Spond group also be removed from Spond Club?

No, a member will still be a member in Spond Club and any other group. They are only removed in the particular group.

Updated 3 years ago by Victoria Surman

What happens If I delete a member from the Spond Club?

The member will be removed from the club and all groups you have imported into Spond Club. They will not be able to reach these groups from the Spond app either. However, their Spond profile and memb…

Updated 3 years ago by Victoria Surman

Why aren't my groups imported?

We do not import any groups automatically, as we do not know what groups you want to import. We also want to make it possible for you to control all details of each group. You can import your groups…

Updated 2 years ago by Victoria Surman

How can I transfer my group fields to membership fields?

You can’t. The old group fields and the membership fields in Spond Club aren’t connected.

Updated 3 years ago by Victoria Surman