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Payment

Export list of payment recipients

When you want to export a list over the payment recipients, you must go to the payment request and scroll down to recipients. You can either select all or filter by, for example, group or payment sta…

Updated 2 years ago by Victoria Surman

What does "end date" mean?

End date indicated how long a payment request is valid. After the end date, you will not be prompted to add new members who are eligible for the request.

Updated 2 years ago by Victoria Surman

Do I need to provide a discount?

No. If you aren’t offering a discount, simply leave this blank.

Updated 2 years ago by Victoria Surman

What are the transaction costs?

Below is an overview of the transaction fee. This includes transaction costs to our payment provider Stripe. The fee is, by default, automatically added to the price. This means that the payers will…

Updated 8 months ago by Victoria Surman

Share Bank accounts with Spond groups

Using Spond Club, you can now control which bank accounts group admins are permitted to access and administer. This means you have more control over payments in your club accounts.For now, this is on…

Updated 1 year ago by Victoria Surman

How can I export the reports?

By going to ‘Settlement’, you can mark the reports you want. An export button will then appear.

Updated 2 years ago by Victoria Surman

Copy or archive a payment request

To duplicate or archive a payment request you can go into the payment request and click the three dots on the top right. You will then get to choices. If you archive a payment request the members wil…

Updated 2 years ago by Victoria Surman

When will I receive payments from Spond?

You can choose the payout schedule to be daily, weekly or monthly. You can edit this under Payments > Payment methods > View Important to note: Due to the regulations our payment provider (Stripe) ha…

Updated 2 years ago by Victoria Surman

After sending payment

This is an example from an UK club where the currency is set to be in pounds, but you would get your local currency. Here you can see how you set up a payment request. Members with app Members who ha…

Updated 1 year ago by Victoria Surman

How can I send a reminder?

When the payment deadline has expired, a "send reminder" button will appear when you enter the payment request. Even if you press "send reminder" nothing will be sent out yet. After pressing "send re…

Updated 2 years ago by Victoria Surman

Independent payment contact

You add an independent payment contact by going to the member and clicking edit. This can be for a family where there are several adults, or where an adult child manages all of the events/ communicat…

Updated 2 years ago by Victoria Surman

The recipient receives an error message when they press the payment link in the email

It may be that they downloaded the app while you were creating and sending out the payment request. Ask them to go into the app to check if it appears under payments.

Updated 2 years ago by Victoria Surman

How to exempt / change after a payment has been sent out?

This is an example from an UK club where the currency is set to be in pounds, but you would get your local currency. To exempt or change the price of a member from a payment, you must go to the payme…

Updated 10 months ago by Victoria Surman

How to create a payment request

This is an example from an UK club where the currency is set to be in pounds, but you would get your local currency. Here is a video that shows you how to set up a payment request. Before creating a…

Updated 8 months ago by Victoria Surman

How does the discount work?

We have two different discounts. Percent and maximum price. The discount works the same way as when you shop online, you must have all the products in the shopping cart while you pay - for the discou…

Updated 2 years ago by Victoria Surman

Manual registration of payment & invoice

This is an example from an UK club where the currency is set to be in pounds, but you would get your local currency. The invoice solution is aimed at members who receive financial support or members…

Updated 2 years ago by Victoria Surman