Export list of payment recipients
When you want to export a list over the payment recipients, you must go to the payment request and scroll down to recipients. You can either select all or filter by, for example, group or payment sta…
What does "end date" mean?
End date indicated how long a payment request is valid. After the end date, you will not be prompted to add new members who are eligible for the request.
What are the transaction costs?
Below is an overview of the transaction fee. This includes transaction costs to our payment provider Stripe. The fee will be automatically deducted before you receive money. EUR (Austria, Belgium, Fi…
How can I export the reports?
By going to ‘Settlement’, you can mark the reports you want. An export button will then appear.
When will I receive payments from Spond?
You can choose the payout schedule to be daily, weekly or monthly. You can edit this under Payments > Payment methods > View Important to note: Due to the regulations our payment provider (Stripe) ha…
After sending payment
This is an example from an UK club where the currency is set to be in pounds, but you would get your local currency. Here you can see how you set up a payment request. Members with app Members who ha…
How can I send a reminder?
When the payment deadline has expired, a "send reminder" button will appear when you enter the payment request.
The recipient receives an error message when they press the payment link in the email
It may be that they downloaded the app while you were creating and sending out the payment request. Ask them to go into the app to check if it appears under payments.
How to exempt / change after a payment has been sent out?
This is an example from an UK club where the currency is set to be in pounds, but you would get your local currency. To exempt or change the price of a member from a payment, you must go to the payme…
How to create a payment request
This is an example from an UK club where the currency is set to be in pounds, but you would get your local currency. Here is where your Before creating a payment, you must go to "Finance" and then "C…